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In today’s rapidly evolving corporate landscape, fostering diversity and inclusivity in the workplace is not just a moral imperative but a strategic necessity.
Among the diverse groups that enrich our workforce, People With Disabilities (PWDs) are often overlooked. Yet, they represent a significant and valuable candidate pool.
According to the National Statistics Office, Thailand had 3.69 million PWDs as of 2017.
Traditional recruitment methods often unintentionally create barriers for PWDs, leading to their underrepresentation. This not only restricts their access to opportunities but also hampers businesses from gaining varied insights and abilities.
Understanding the importance of inclusive hiring necessitates recognising the unintentional obstacles that conventional recruitment practices can place in the way of PWDs, hindering their full participation.
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Screen reader compatibility: Often, job advertisements are not formatted for compatibility with screen readers, essential tools for visually impaired applicants. For instance, a posting with complex graphics or without proper alt-text descriptions can be unreadable by screen readers.
Complex language: The use of complex, industry-specific jargon can be particularly challenging for individuals with certain cognitive disabilities, who might benefit from clear and straightforward language.
Interview locations: Physical access to interview locations is a significant barrier for candidates with mobility impairments. An example could be an interview held in a building without wheelchair access or adequate disability-friendly facilities.
Transportation: The lack of accessible transportation options to and from interview locations can also pose challenges for those with physical disabilities.
Neurodiversity consideration: Standard interview processes often do not consider the unique ways neurodivergent individuals (e.g., those with autism or ADHD) may process information and communicate.
For example, an individual with autism might find fast-paced, back-and-forth conversational styles in interviews challenging.
Communication differences: Individuals with speech impairments or hearing disabilities might find traditional face-to-face interviews inadequate. Without the provision of alternatives like written interviews or sign language interpreters, their abilities may not be accurately assessed.
Rigid application formats: Standardised application processes often lack the flexibility needed by some PWDs. For instance, an online application form that times out quickly can be a barrier for someone with a cognitive or physical impairment that slows down their response time.
Understanding these barriers is the first step in moving towards a more inclusive and accessible recruitment process. By recognising and addressing these issues, employers can begin to create a more equitable hiring environment for PWDs.
Use clear and inclusive language to reduce bias: For instance, instead of using technical jargon, use straightforward language and explicitly state, “We welcome applicants with diverse abilities.”
Consider essential functions: Clearly list job requirements but distinguish between ‘must-have’ and ‘nice-to-have’ skills. For example, if a job in tech lists “excellent communication skills” as essential, clarify if this means verbal communication or can include written communication for those with speech impairments.
Related: How to hire to improve gender diversity in the workplace
Website and application accessibility: Ensure your career website is navigable for someone using a screen reader. Use alt-text for images and provide transcripts for video content. For instance, this Michael Page website has an accessibility toolbar called ReciteMe to assist site visitors with visual impairment.
Utilise Assistive Technologies: Implement screen readers like JAWS, speech recognition software like Dragon NaturallySpeaking, and captioning services for video interviews.
Alternative application methods: For example, allow job seekers to apply through a simple phone call or a video submission if they have difficulty with written forms.
Customisable interview formats: Provide options like conducting interviews over video calls with sign language interpreters for hearing-impaired candidates or extending the duration of interviews for those needing more processing time.
Disability awareness training: Conduct workshops that simulate disabilities, like wearing a blindfold to understand visual impairments, helping the team empathise and adjust their approach.
Unbiased interview techniques: Use structured interviews where all candidates are asked the same questions, minimising unconscious bias, and focusing solely on the candidate’s qualifications.
Workplace accommodations: For example, provide adjustable desks for wheelchair users or special software for those with dyslexia.
Fostering an inclusive culture: Implement mentorship programs where employees with disabilities mentor new hires, promoting understanding and inclusivity.
After a recruitment cycle, conduct surveys specifically designed for candidates with disabilities to understand their experience and areas of improvement.
By implementing these detailed strategies, employers can create a more inclusive hiring process that not only complies with legal requirements but also embraces the strengths and skills of individuals with disabilities, enriching their workforce.
Inclusive hiring is about actively seeking and valuing diverse perspectives and skills that individuals with disabilities bring to the workplace.
Embracing inclusive hiring practices not only aligns with ethical standards and social responsibility but also brings tangible benefits to an organisation. Here are some of the key advantages:
Integrating PWDs into your workforce transcends compliance and quota fulfillment. It fundamentally enriches your organisation with a variety of perspectives and skills.
For example, a study by Accenture found that companies with highly inclusive cultures, including those with disabilities, tend to outperform their peers in profitability.
Related: How to create a great employee experience – in the office or at home
Diverse talent pools, including individuals with disabilities, are known to bring unique perspectives that foster creativity and innovation.
A Harvard Business Review study indicated a diverse workforce can solve problems faster than cognitively similar people. For instance, an employee with a mobility impairment might offer valuable insights into designing more accessible products or services.
Companies that are inclusive of PWDs are often better equipped to understand and cater to a broader spectrum of customers. This understanding can lead to developing products and services that are more universally accessible, thereby tapping into wider markets.
A classic example is the development of voice recognition technology, initially designed to aid those with disabilities, which has now found widespread use in the mainstream market.
By creating an inclusive hiring process, employers can access a broader talent pool. This approach opens opportunities to tap into the skills and talents of PWDs who are often overlooked.
For instance, individuals with autism might have exceptional abilities in pattern recognition and attention to detail, valuable in fields like data analysis and software testing.
Embracing inclusivity enhances an organisation's brand reputation, positioning it as a socially responsible and progressive employer. This can lead to increased customer loyalty and attractiveness as an employer.
For example, Microsoft’s Autism Hiring Program not only brings valuable skills to the company but also significantly enhances its reputation as an inclusive employer.
An inclusive workforce is often a more resilient workforce. Employees from diverse backgrounds, including PWDs, bring different approaches to problem-solving and adapting to change.
This diversity of thought and experience makes the organisation more agile and better equipped to face business challenges.
Creating an inclusive and accessible hiring process for PWDs is a journey that brings substantial benefits to an organisation. These benefits span from enhanced creativity and innovation to an expanded customer base, improved company culture and improved brand reputation.
This journey is not just about meeting compliance standards; it is about building a more diverse, resilient, and successful future for the organisation.
Looking to create stronger teams with diversity and inclusion solutions? Learn about our solutions for inclusive hiring here.
Read more:How leaders can gain better engagement with their teamsDiversity, Equity and Inclusion in the workplace: An employers’ guideEmployee retention strategies amid the Great Resignation
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